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How it works
The Rotator’s FAQ
You can find our most frequently asked questions here. Don’t hesitate to contact us if you have any further enquiries at
Does By Rotation have a physical presence?
Can I book an item in advance?
Will items need to be cleaned upon arrival?
How much does it cost to rent an item?
Can I keep or purchase an item?
Can I request an item/designer currently not available on the platform?
When will my card be charged?
How do I cancel my order?
When will I receive my refund if I cancel my order?
How are items delivered to me?
What happens if my item doesn’t arrive in time?
What happens if my item doesn’t fit?
Can I alter the item for my usage?
Do I need to clean the item prior to return?
How do I return the item?
What happens if the item is damaged or stolen?
Why am I asked to complete a review?
Can I lend or rent if I am under 18?
What if a lender asks me to pay them directly outside of By Rotation’s platform?
How long is the rental period?
How much does it cost to list an item?
How much should I advertise my item for?
Do I need a profile picture?
What photos should I upload?
Can I use images from designers/professional photos?
Are there any restrictions on what can be listed?
How many items can I upload?
How do I send items?
What happens if the item I have lent is damaged or stolen?
Who is responsible for cleaning?
What if there is a dispute between borrower and lender?
What if a borrower asks me to transact with them directly outside of By Rotation’s platform?