How it Works

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DOWNLOAD THE APP

Download the free app, available on iOS and Android

CREATE AN ACCOUNT

Register and verify your account. Set up your profile with basic information

EXPLORE

Discover, follow and engage with your favourite lenders to access their wardrobe

How to Lend

1. LIST YOUR WARDROBE

List an item on our app in under 2 minutes. All you need is good quality photos

2. APPROVE OR REJECT REQUESTS YOUR WARDROBE

Receive rental requests and communicate with potential renters via our secure messaging system

3. SEND THE ITEM

Arrange delivery or collection of your item. Once the rental is complete you'll get paid straight to your bank account within 5-7 business days

4. RATE & REVIEW

Leave feedback for your fellow Rotators and become a part of our community

How to Rent

1. RENT ITEMS

Browse our huge collection of items and request to rent an item in under 2 minutes

2. SEND RENTAL REQUESTS

Send rental requests and communicate with potential lenders via our secure messaging system. You will be charged when the lender accepts your rental request

3. RECEIVE THE ITEM

Arrange delivery or collection of your rental item and enjoy showing off your rotated look!

4. RATE & REVIEW

Leave feedback for your fellow Rotators and become a part of our community

Damage & Loss

On a case-by-case basis, By Rotation will step in to resolve conflicts between lenders and renters and reimburse due to damage or loss. Please include all evidence, receipts, proof of purchase and details in your claim. You can create a ticket in the Profile section on the app.

CLEANING

Lenders are ultimately responsible for cleaning and can add a cleaning fee if the item is delicate. We have partnered with BLANC who offers eco-friendly cleaning and repairs. Read our tips on how to care for your clothing here and enjoy an exclusive 20% off your first order at BLANC with code BYROTATION20.

ROTATING AN ITEM

Renters are ultimately responsible for the item's receipt and return. Parties may rotate an item either in-person at a convenient public location, through Tracked Royal Mail with receipts or via our on-demand courier service Peyk.

SAFETY & SECURITY

All users on the app require verification before they can enter into any rental agreement. Some items require existing reviews before they can be rented. Our peer-review system ensures a trusted and safe community for all.

For our time-poor and wardrobe-heavy Rotators or those who require discretion, we offer a wardrobe management service