How it Works
Download the App
Download the free app, available on iOS and Android
CREATE AN ACCOUNT
Register and verify your account. Set up your profile with basic information
EXPLORE
Discover, follow and engage with your favourite lenders to access their wardrobe
How to Lend
How to Rent
1. LIST YOUR WARDROBE
List an item under 2mins with full flexibility on pricing and dates. All you need are photos and information. Need any help?
2. APPROVE OR REJECT REQUESTS
Receive rental requests and communicate with potential renters via our secure messaging system
3. SEND THE ITEM
Either in-person at a public location, via Tracked Royal Mail or through our on-demand courier service. Get paid within 5-7 business days after the rental period is complete
4. RATE & REVIEW
Leave feedback for your fellow Rotator and contribute to our community
Wardrobe Management
For our time-poor and wardrobe-heavy Rotators or those who require discretion, we offer a wardrobe management service
CLEANING
Lenders are ultimately responsible for cleaning and can add a cleaning fee if the item is delicate. We are partnered with Clothes Doctor which offers eco-friendly solutions and repairs. Read our tips on how to care for your clothing here.
ROTATING AN ITEM
Renters are ultimately responsible for the item's receipt and return. Parties may rotate an item either in-person at a convenient public location, through Tracked Royal Mail with receipts.
SAFETY & SECURITY
All users on the app require verification before they can enter into any rental agreement. Some items require existing reviews before they can be rented. Our peer-review system ensures a trusted and safe community for all.
Damage & Loss
On a case-by-case basis, By Rotation will step in to resolve conflicts between lenders and renters and reimburse due to damage or loss. Please include all evidence, receipts, proof of purchase and details in your claim. You can create a ticket in the Profile section on the app.