Frequently Asked Questions

By Rotation offers a referral program where you and your friends can benefit. When you invite a friend to join By Rotation using your referral link, they will receive $25 credit to use on their first rental or purchase. Once they complete their transaction, you will also receive $25 credit in your account. To find your unique referral link, navigate to your profile in the app and follow the instructions to share it with friends. This program is a great way to save while sharing the platform with others.

Promotional offers are a great way to save on your rentals or purchases through By Rotation. These offers may include discounts, free credits, or other benefits. Typically, promotional codes can be applied at checkout, but note that only one code can be used per transaction, and they cannot be applied to resale items. To ensure you don’t miss out, subscribe to our newsletter or check the app regularly for updates on active promotions.

To ensure the safety and security of all users, By Rotation strongly advises against completing transactions outside of the platform. Transactions processed through the app are protected and supported by our terms and conditions. Agreements made outside the app, such as direct payments or deposits, are not eligible for By Rotation's support or dispute resolution. This policy is in place to prevent fee avoidance and fraud.

Signing up for By Rotation is quick and easy. Download the app from the iTunes Store or Google Play. Once installed, navigate to the profile tab and click 'Get Started' to create your account. You can sign up using your email address, Facebook, or Apple ID. Don’t forget to add a profile picture and verify your identity to build trust within the community.

Adding a profile photo is an important step in building trust with other By Rotation users. Your photo should be clear and preferably a headshot. If you represent a brand, you can use your logo. Avoid using unrelated or unclear images, as they may affect your credibility within the platform.

The Green Tick is awarded to lenders who meet specific criteria: at least 3 reviews from successful rentals, a minimum 4-star rating, and active usage of the app within the last 28 days. This status signifies reliability and trustworthiness, encouraging more renters to engage with your listings.

High-quality photos are key to successful rentals. Include clear images of the item being worn, close-ups of details, and shots from multiple angles. Avoid using stock photos, text overlays, or images with poor lighting. Accurate and visually appealing photos increase the chances of your item being rented.

If a rental item doesn’t fit, communicate with the lender immediately to discuss possible solutions. By Rotation encourages lenders to provide accurate sizing information and accept returns under specific conditions, such as unworn items being returned within 24 hours.

Renters are not permitted to alter items in any way, including cutting, dying, or pinning. Any changes must be agreed upon with the lender, as the item must be returned in its original condition. Unauthorized alterations may lead to disputes or additional fees.

By Rotation uses Stripe to process all payments securely. This includes rental payments, refunds, and invoices. Typical processing times are 8-10 working days, depending on your bank. Stripe ensures safe and reliable transactions for all users.

For customer support, you can contact By Rotation via hellousa@byrotation.com (response time: 48 hours) or use the in-app chat feature for quicker responses. Operating hours are Monday to Friday, 9:00 AM to 5:30 PM. Please note that support is unavailable during weekends and bank holidays.

The rental period typically starts at a minimum of 3 days and can be extended as agreed with the lender. Items should arrive on the first day of the rental period and be returned by the last day to avoid late fees.

By Rotation does not request or support deposits outside the platform. If an agreement about a deposit is made outside the app, it will not be protected by By Rotation’s policies.

Refunds are issued based on the terms agreed upon between the lender and renter. For disputes, By Rotation recommends contacting support with evidence, such as photos or receipts, within 7 days of the issue.

To upload a listing, click the '+' button in the app, add item details and photos, set pricing, and submit it for approval. Approval typically takes 48 hours.